Shared Health Appointments and Reciprocal Enhanced Support

Providers are often unable to communicate as frequently as needed with diabetes patients who
have poor risk factor control and face significant self-management challenges. Moreover, many
VA patients face barriers to attending frequent face-to-face visits. This project will
evaluate the implementation of a novel program found in a recent VA randomized, controlled
trial to significantly improve VA patients' diabetes-specific social support, insulin starts,
and glycemic control compared to usual nurse care management. The program uses periodic group
sessions in conjunction with calls between paired patients with diabetes to promote more
effective care management as well as peer-to-peer (P2P) communication among diabetes patients
who both have poor glycemic control and are working on similar care goals. "Peer buddies" are
encouraged to talk by phone at least weekly to provide mutual support and share their
progress on meeting their self-management goals. The goal of this service is to enhance the
effect of shared medical appointments (SMAs), a service model demonstrated to be effective in
improving outcomes among patients with diabetes and other chronic conditions and now being
widely implemented in VA. Based on the success of the efficacy trial of this intervention,
the investigators now seek to evaluate a wider-scale implementation of this program. During
implementation of the P2P program in conjunction with shared medical appointments (SMAs) in
five diverse VA facilities, the investigators will evaluate the effectiveness of SMAs alone
and SMAs+P2P compared to usual care, and study the implementation process in order to gather
information required to disseminate the program more broadly in Veterans Health
Administration (VHA).

Inclusion Criteria:

Veterans enrolled into diabetes Shared Medical Appointments (SMAs) at participating sites,
and a random subset of those meeting criteria for diabetes SMAs who have not yet
participated:

- Veteran receiving care at a participating VA Medical Center

- Meets at least one of the following criteria in the past 2 years;

- at least 1 VA hospitalization with a diabetes-related ICD-9 code,

- at least 2 VA outpatient visits with a diabetes-related ICD-9 code, or

- At least 1 VA prescription for a glucose control medication (insulin or oral
agent) or monitoring supplies

- Poor glycemic control, indicated by a HbA1c in the past 6 months or:

- at least 7.5% if age <70, or

- at least 8% if age 70+

- Has a current address and telephone number listed in VA databases

- Is competent to provide informed consent

- Can communicate in English and by telephone

- Able to participate in an outpatient program

Exclusion Criteria:

For no intervention control group:

- Active substance abuse disorder (smoking cigarettes is not an exclusion)

- Serious psychiatric illness (bipolar disorder, dementia, schizophrenia, or personality
disorders)

- Terminally ill

- Prisoner