- Personal and Health Information – When you decide to provide information to Clinical Trials GPS – either via our website or through telephone, email, instant messaging or other means of communication – we will create and retain an account with your information. Because of the nature of our service, your information will necessarily include personal health information. We may combine the information you submit under your account with information from third parties who provide, sponsor or manage clinical research trials or who provide services that help us deliver a better experience to you or improve the quality of our service offering to you. For certain services, we may give you the opportunity to opt out of combining such information.
- Log information – When you access our websites via a browser, application or other client, our servers automatically record certain information. This may include information such as your web request, your interaction with a service, Internet Protocol address, browser type and language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
- User communications – When you communicate with Clinical Trials GPS, either via telephone, email, messaging or other means of communications, we may retain those communications in order to serve you better by responding to your inquiries, requests or concerns. The information we may receive and retain when you communicate with us may include the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
- Location data – Clinical Trials GPS may offer services that capture data about your location, including third party services such as Google Maps. If you use these services, Clinical Trials GPS may receive information about your actual location or information that can be used to approximate a location.
- Other uses – Clinical Trials GPS also uses the information we collect to provide, analyze, maintain and improve our services and develop new services and to protect the rights or property of Clinical Trials GPS or our users.
- We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Clinical Trials GPS, its users or the public as required or permitted by law.
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
We encourage you to review and update your personal information from time to time. If you bring any errors to our attention, we will use good faith efforts to correct any personal information or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.