Effect of AIDET on Physician-Patient Communication
| Status: | Completed |
|---|---|
| Healthy: | No |
| Age Range: | 18 - 70 |
| Updated: | 5/3/2014 |
| Start Date: | October 2013 |
| End Date: | September 2014 |
| Contact: | Nila Radhakrishnan, MD |
| Email: | nila.radhakrishnan@medicine.ufl.edu |
Does Use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) Method for Physician-patient Communication Improve Patient Satisfaction in a Real World Setting as Measured by Modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) Scores?
Patient satisfaction is an important aspect of care and is gaining increasing importance as
a measure of Healthcare quality. Tools for improving physician-patient communication are
available but have not yet been tested in the Hospital setting. The purpose of this project
is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank)
communication method improves physician-patient communication. Patient satisfaction data
will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment
of Health Plans Survey) as the primary outcome measure. In addition, a validation of
delivery of AIDET communication will be accomplished through administration of
questionnaires to patients.
a measure of Healthcare quality. Tools for improving physician-patient communication are
available but have not yet been tested in the Hospital setting. The purpose of this project
is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank)
communication method improves physician-patient communication. Patient satisfaction data
will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment
of Health Plans Survey) as the primary outcome measure. In addition, a validation of
delivery of AIDET communication will be accomplished through administration of
questionnaires to patients.
This is a process of change study, which will compare HCAHPS patient satisfaction surveys
before and after the Hospitalist receives AIDET physician-patient communication training.
Once the Hospitalists agree to participate in the study, they will receive AIDET training by
a Studor Group certified trainer. Both before and after the training intervention,
Hospitalists' use of the AIDET method will be validated by having patients complete
anonymous questionnaires during their hospital stay.
All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and
information will be de-identified both in terms of patient and specific Hospitalist.
Validation questionnaires will be distributed by administrative staff, and will also be
de-identified both in terms of patient and specific Hospitalist.
before and after the Hospitalist receives AIDET physician-patient communication training.
Once the Hospitalists agree to participate in the study, they will receive AIDET training by
a Studor Group certified trainer. Both before and after the training intervention,
Hospitalists' use of the AIDET method will be validated by having patients complete
anonymous questionnaires during their hospital stay.
All HCAHPS surveys will be conducted by an external patient satisfaction survey vendor, and
information will be de-identified both in terms of patient and specific Hospitalist.
Validation questionnaires will be distributed by administrative staff, and will also be
de-identified both in terms of patient and specific Hospitalist.
Inclusion Criteria:
- Physicians: All physicians of the Hospital Medicine Service will be invited to
participate
Exclusion Criteria:
- Any invited physicians who refuse to consent
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